How We Work

Human resources team discussing online benefits tools

We work together with you to create custom plans from a broad range of options that fit your organization’s unique circumstances.

We Work with You to Select and Maintain Your Benefits Plans


Hold In-Depth Consultation

The first step in the benefit selection process is to discover the individual needs of the organization. We hold an in-depth fact finder meeting to determine the employer’s benefit goals and objectives. At Puget Sound Benefit Services, we invite and engage each employer in an open conversation about issues that are key to them. We listen deeply to what is most important to the employer as to be able to create an accurate image of their needs, wants challenges and successes. From there, we create an accurate holistic image of the organization, with a focus on current challenges and goals with regards to employee benefit offerings.


Research and Present Benefits Options

Post-consultation, a PSB Account Manager will research the marketplace for appropriate plan options and develop proposals showing a summary of existing benefit plans and alternatives that fit established criteria. From the information gathered during our initial meeting, or meetings, with the employer, we provide the employer with a service and marketing team whose responsibilities continue with an in-depth fact finding meeting to establish the employer’s desires and goals within their benefit program. Our team will submit bid requests to the marketplace, evaluate those bids using the employer’s criteria, develop a concise summary of those options, and present possible alternatives for consideration.


Develop and Explain Employee Enrollment Materials

We develop employee enrollment materials, which include summary of all benefit plans provided by the employer and hold employee meetings to explain the coverage and assist with enrollment. Once a plan, or plans, have been chosen, our service team will meet with the employer and employees to explain the benefit plan in detail, as well as the administration and claims procedures.


Connect Employers and Their Employees with Online Benefits Resources

We offer excellent online benefit communication resources, including tools that provide up-to-date regulatory information, compensation package benchmarking, data analysis to reduce claims activity, health and wellness information, and more.


Oversee Plan Implementation and Resolve Issues

Throughout the plan year, we work with the employer to oversee the entire plan and to verify that the employer’s goals are being met. It is our position to assist employees with claim problems and/or questions as they arise. To this end, we maintain relationships with local and national vendors for assistance with ancillary responsibilities such as COBRA Administration, Section 125 and Medical Reimbursement Accounts.


Initiate the Renewal Process Well in Advance

The assigned Account Manager will reach out to the employer 90 days before the renewal date by reviewing the information on hand and to inquire about any desired changes for the upcoming plan year.


Provide Support Throughout the Year

We provide support with enrollment changes, claims issues, billing inquires, and more throughout the plan year to allow for effortless administration of the plan or plans selected.

Services We Provide

Group Plan Design Options

  • Medical Insurance: Fully Insured and Self Funded
    • Traditional PPOs and HMOs
    • High Deductible Health Plans (HDHPs)
  • Dental Insurance
  • Vision Insurance
  • Life and AD&D Insurance
  • Short Term Disability Coverage
  • Long Term Disability Coverage
  • Voluntary Benefits
    • Long Term Care Insurance
    • Cancer Care Coverage
    • Accident Insurance
    • ...More

Additional Services

  • Health Savings Accounts (HSAs)
  • Health Reimbursement Arrangements (HRAs)
  • Cafeteria Plans
    • Premium Only Plans (POP) – Section 125
    • Section 132
    • Flexible Spending Accounts (FSAs)
      • Healthcare FSAs
      • Dependent Care FSAs
      • Limited FSAs – Dental, Vision
  • COBRA Compliance and Administration

Individual Plans

See the Washington State Health Plan Finder

Insurers We Work With Include

Premera Blue Cross logo
Kaiser Permanente logo
United Health Care logo
Aetna logo
Regence logo